Shipping & Return Policy
Welcome to ntrendo.com! We aim to provide a seamless shopping experience from start to finish. Below is our comprehensive Shipping and Return Policy, which ensures you are fully informed about our processes and services.
Shipping Policy
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: 3-5 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1-2 business days
Delivery delays can occasionally occur due to unforeseen circumstances.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
ntrendo.com currently ships to a select number of international destinations. International rates and delivery times will be calculated at checkout. Please note that shipping rates for international orders do not include any taxes, duties, or fees the destination country may require. The recipient is responsible for these charges upon delivery.
Damage or Lost Shipments
ntrendo.com is not liable for any products damaged or lost during shipping. If you received your damaged order, please get in touch with the shipment carrier to file a claim. Save all packaging materials and damaged goods for the claim process.
Return Policy
We strive to ensure your complete satisfaction with every purchase. If you are not satisfied for any reason, our return policy, detailed below, will provide options for returning your item(s).
Returns
Eligibility: Items must be returned in their original condition (unused, unopened, and in the original packaging) within 30 days of receipt.
Non-eligible Items: Certain items, such as clearance products, gift cards, and personalized items, are non-returnable.
Return Process
To initiate a return, contact our Customer Support at returns@ntrendo.com. Please include your order number and reason for return.
Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping address.
Pack the item securely in the original packaging and include the RMA number.
Ship the returned item to the address provided. We recommend using a trackable shipping service or purchasing shipping insurance.
Return Shipping Costs
You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
Approved Refunds: Your refund will be processed and applied to your original payment method within a certain number of days, depending on your card issuer’s policies.
Refund Amount: Refunds will only cover the item cost, not the original shipping fee.
Exchanges
If you need to exchange an item for a different one, please follow the return process for the item you wish to exchange and place a new order for the desired item.
Defective or Wrong Items
If you received a defective or incorrect item, please get in touch with us immediately at support@ntrendo.com. We will arrange a full refund or exchange and cover return shipping costs.
Thank you for shopping with ntrendo.com!
Contact Us
For any questions or concerns regarding our Shipping & Return Policy, please get in touch with us:
Email: returns@ntrendo.com
We value your business and are here to assist you with your needs. Happy shopping!